Privacy Policy

Privacy Policy — Cayenne Peaks

Privacy Policy (UK GDPR & Data Protection Act 2018)

1. Who We Are

This Privacy Policy explains how Cayenne Peaks (“we”, “us”, “our”) collects, uses and protects your personal data.

Company: Cayenne Peaks
Location: Derry/Londonderry, Northern Ireland
Email: contact@cayennepeaks.com

We are the data controller responsible for your personal data under UK GDPR.

2. Personal Data We Collect

2.1 Data You Provide Directly

When you contact us or place an order, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Payment method (no card numbers — processed securely by payment providers)
  • Message content from contact forms

2.2 Data Collected Automatically

When you visit our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Cookies and tracking data

2.3 Data from Analytics

We use Google Analytics to understand how visitors use our website. Google may collect:

  • IP address (anonymised where possible)
  • Device and browser data
  • Behaviour on the site

3. How We Use Your Data

3.1 Provide Services

  • Respond to enquiries
  • Prepare quotations
  • Deliver consulting services
  • Provide customer support

3.2 Operate the Online Store

  • Process and fulfil orders
  • Manage payments
  • Deliver products
  • Handle returns and refunds
  • Maintain your account

3.3 Improve Our Website

  • Analyse performance
  • Detect errors
  • Enhance user experience

3.4 Legal and Security Purposes

  • Prevent fraud
  • Comply with UK legal obligations
  • Maintain financial records

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Consent — when you submit a contact form
  • Contract — when you place an order in our store
  • Legitimate interest — website analytics, security, fraud prevention
  • Legal obligation — accounting, tax, and financial record keeping

5. Payments

We offer payment methods available in WooCommerce UK, including:

  • Online payment providers (Stripe, PayPal)
  • Bank transfer (BACS)

Payment providers process your data securely and independently.
We do not store card numbers or sensitive payment details.

6. How Long We Keep Your Data

  • Contact form messages: 6–12 months
  • Customer accounts: until you request deletion
  • Orders and invoices: minimum 6 years (UK law)
  • Analytics data: 14–26 months
  • Cookies: according to browser settings

7. Who We Share Your Data With

We may share your data with trusted third parties:

  • Website hosting provider
  • Payment processors
  • Delivery and courier services
  • Accounting or invoicing systems
  • Google Analytics

We never sell your data.

8. Your Rights Under UK GDPR

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time
  • File a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, contact us at:
contact@cayennepeaks.com

9. Cookies

We use cookies to:

  • Enable website functionality
  • Support WooCommerce (cart, checkout, session)
  • Improve performance
  • Analyse traffic (Google Analytics)

Full details are available in our Cookies Policy.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:
contact@cayennepeaks.com

11. Security & reCAPTCHA Protection

We use Google reCAPTCHA v3 to protect this website from spam and abuse.
reCAPTCHA operates in the background and does not require user interaction.
The use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.